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RETURNS FOR FAULTY OR DAMAGED PRODUCTS
Our quality control team try to ensure that the products you receive meet our quality standards.
If products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact Us page or email gwen@methelabel.co.nz.
- Please return the product/s to the following address in the original condition within 10 days of receipt.
- Indicate your reason for return.
- Specify your preferred action (replacement or refund).
- Include a copy of your receipt.
We will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.
- All returns should be sent with supporting documentation in original or appropriate packaging to the advised return address.
- Returns or exchanges of online purchases may be made by post.
- As Me the label is not liable for the loss of an item being returned, we recommend that you return it using registered mail.
- Refunds will be processed using the original tender type.
EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
Sale items are considered final and non-returnable unless they are found to be faulty.