Returns & Exchanges
We want you to love every piece.
If not, we’ll make it right.
Here’s how returns and exchanges work at mé.
Before You Start
Returns accepted within 10 days of receipt
Items must be returned in original condition
Include a copy of your receipt
Sale items are final, unless faulty
1
Get in Touch
Damaged, faulty, or not what you ordered? Let us know as soon as possible.
- Message us via our Contact page
- Let us know your reason for the return
- Tell us your preferred outcome — replacement or refund
- Include a copy of your receipt
2
Send It Back
Once we’ve confirmed your return, send the item our way.
- Return to the address we provide, in its original packaging
- Include your receipt and reason for return
- We recommend registered post — mé the label isn’t liable for items lost in transit
3
We Assess & Refund
Once received, we’ll review your return and process the outcome.
- Replacement or refund, using your original payment method
- Card refunds are returned to the exact card used for purchase
- We’ll keep you updated throughout the process
4
Sale Items
Final sale, with one exception.
- Sale items are final and non-returnable
- Unless the item is found to be faulty
- Reach out if something’s not right and we’ll sort it
We’re here to help
Reach out any time via our Contact page — we want you to love what you ordered.