PRODUCT CARE

DO YOU HAVE WARRANTY?

Under our warranty, we want to ensure we are looking after our clients. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.

We work with top manufacturers to create beautifully sourced pieces that are made to wear and love.

This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of MTL.

Please submit any warranty requests via the form linked below and our team will follow up with you within 1-2 business days with additional details:

IMPORTANT

1. Items purchased through a third-party vendor (outside of Methelabel.co.nz and/or MTL stores or pop-ups) are not covered under MTL warranty. Please reach out to the company the items were purchased from.
2. We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
4. Promotional products may be excluded from our warranty policy.